I recently went to the Chelsea FC: Stamford Bridge Guided Tour & Museum with a friend. We had the London Pass so we decided to get there before the tours started. When we got there we scanned our card and got tickets for the 2nd tour of the day as the 1st tour was already booked up.
We started off in the museum as we had a little time to kill. The museum was filled with so much history about the team. We very much enjoyed it and we liked the interactive bits as well. A member of staff saw my kick and told me I should still play football in which I explained I was a goalkeeper in America.
After this we went for out tour. We were taken around the grounds by two members of staff. We got to sit in the stands in a few locations, see the press room and the locker rooms. They had an interactive bit where you could scan the player’s jersey and a bio would appear. This was engaging and cool!
After the tour you are spit out into a gift shop. Like any typical London attraction. This I didn’t mind but I was extremely disappointed when I found out they don’t have disabled toilets for their customers. I was told to go to a hotel for a handicap toilet by a rude member of staff. He wanted to have a really long conversation as he had nothing to do instead of understand the urgency of my issue. I had to go outside to a toilet in which I did soil myself a bit with some blood. I just find it unacceptable that a store of that size doesn’t have toilets inside or any signs to explain where the toilets are.
I have tweeted a few times but nobody at the stadium or customer service has even got back to me. They have not apologized for the embarrassment I have gone through. And not offered to buy me a new pair of underwear that can absorb the mess. I felt extremely embarrassed and didn’t return back to the store to purchase anything. I only texted my friend I was outside when he was done.
The tour was really well done. The museum was informative. The only negative was a rude member of staff and no disabled toilet in the store. I think there is no reason why they can’t have toilets on both floors in the store for the customers that really need them. It is a bit of poor management if you ask me.